Cheap E Liquid UK does not provide products on a “sale or return basis” or a trial basis. All returns must be ae returned within 14 days of the date of purchasing, providing the following terms & conditions are met before returning:
- All products must remain in their original packaging, with all items or accessories
- All products must be in an ‘as new condition, so they are suitable for resale
- Any product that is liquids, unless deemed faulty or damaged
- All products must be unopened and unused
None vape/liquid Items
Firstly we must be informed before you return any items so that we can validate your request if possible. None vape/liquid items (hardware, empty bottles, etc.) can be returned if they meet the conditions stated above. The customer is responsible for the cost of returning the ordered goods to us, including insurance if needed. A return cover note in the package, and that you provide proof of delivery or tracking. A return without these will not be credited.
If returning unwanted, incorrect, or wrongly ordered items, the original postage fee will be deducted. If you require us to send any alternative items to be sent out, additional postage will be added to send the alternative items once the original items have been returned. The additional postage cost must be paid prior to shipping out any replacements.
All liquid items, for example, e liquid, flavour concentrates, nicotine, enhancers, propylene glycol & PG/VG) are classed as consumable items; therefore, they cannot be exchanged or returned once shipped (unless they are faulty – see below), as we can’t guarantee they have not been tampered or opened. Any taste is subjective, and this strictly is not a basis for requesting a return of any liquids. We recommend all customers to purchase & try our 10ml size to make to try first. This will help our consumer to make a decision when purchasing next time of larger size. To avoid disappointment and if you require more information, please contact us before purchasing.
A faulty item is considered to be a liquid product that is:
- Missing flavour (only applicable to e-liquids and generally evident, for some, by the lack of any colour/tint)
- Evidently, different viscosities to what was purchased (incorrect PG/VG ratios)
- Observable levels of oxidation (only applicable to freebase nicotine as certain nicotine salts can naturally be darker)
“Personal preference” due to taste or opinions, as well as “descriptions not entirely matching tastes,” are not qualifiable as reasons to deem liquid items as faulty, as mentioned in the Liquid Items section.
These do not affect your usual consumer rights, including your right to claim a refund or replacement where the goods are deemed damaged or faulty.
Faulty and damaged items can only be replaced within the warranty period of 14 days as mentioned; however, and sufficient evidence and proof must be provided within this timeframe.
It is your responsibility to check and test the items, on delivery, within the warranty period. We do not provide return labels. All returned items are at your own cost. We cannot take things further after 14 days from the date of purchase. Exceptions are only made where the order has not been delivered by the rare occurrence timeframes stated on the Shipping Information page, where the warranty period has passed, at which time we can then simply refund the order or re-ship the same order if there are genuine issues at the time.
For international orders: If an item or order is returned to us by your local customs office, we can provide a refund minus any postage costs incurred during sending and any additional cost of return charged to us. If an item or order is seized by your local customs office, this will be your responsibility as the customer to resolve the issue, and a refund cannot be given unless the items are returned minus any additional costs.
By checking out and placing an order, you agree that you have read, understood, and accepted the Returns, Cancellations & Warranty information, as well as the Disclaimer & Terms stated.
Vapour Supplies LTD
Park House, Willmington Street Leeds,
United Kingdom,LS7 2BP